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Common Questions Answered

We answer a few of our most commonly answered questions here.


Who are Free The Bears?

Free the Bears is our charity affiliiation. They work hard to protect Sun and Moon bears. We are really proud to have been supporting them over the years and contribute more than £30,000. Thank you for your support too!

Where is your coffee roasted?

All of our coffees are roasted in the UK, this is likely to be our roastery in Cambridgshire, Peterborough.

My order is taking a while to arrive, what can I do?

When the tracking code shows that your order has been moved for a few days, please contact us at We will then contact the courier directly and find out what is happening. If we can't get a result in 48h, we will re-ship your whole order.

Late deliveries are rarely an issue, though later in 2023, we did have an extraordinary amount of problems with Evri, which we have since dropped as a shipping partner.

Why is their a shipping charge?

We charge a shipping fee of £2.99 for any orders under £40.00 the reason for this is due the rising costs of delivery. We subsidise every order that leaves us, a typical shipping cost for us is £6.00+.

What are Bean Reward® Points

Bean Reward® Points is our reward system that grants you 5 bean points for every pound spent. They build up quickly and they can be converted easily for money off your next order. You can even exchange them for other perks. Find out more here.

Where can I get Brown Bear Coffee?

We currently sell directly on Amazon, eBay, OnBuy and our Webshop. We are sold in various Cafes and Restrants in the UK and occasionally we are stocked in TK MAX.

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